Sunday, February 15, 2009

a letter from General Mills...

Dear Customer
Thank you for contacting General Mills. Your comments are important to us.

We are committed to making a difference in the lives of our consumers. Feedback such as yours is important to the nature of our business.

We appreciate your loyalty and the time you took to contact us. Please be assured that we will share your thoughts with the appropriate individuals.

Sincerely,
Bridget Davis

..and so the dance continues. What kinda response is this anyway? They take a week to give a generic email? Thanks a lot Bridget Davis. Thanks a lot.

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4 comments:

Alexandra said...

i thought it was a thoughtful generic email. she commented on your loyalty -- that although the cocoa puffs attacked you and you are taking a break, you plan to come back after a few days! And Bridget Davis acknowledges your commitment. That's nice.

Alexandra said...

maybe not in all those words. but it's implied.

Anonymous said...

I think this is all you're going to get! That and your soon-to-return appreciation for the 'puffs.
-Former WS

Shakes said...

hmm, alexandra i think your reading in between the lines to spot so much deep heartfelt empathy in a stale message is a good lesson for us all. i will never read plane evacuation cards or general liability disclaimer language in the same way