But I digress.
For whatever reason my AT&T/Cingular/Shitty service doesn't get international roaming, or rather it's not working. It's not the phone, since it works here, but it's the service. So being logical and rational I figure I should contact the customer service people through their chat window thingy online....this is my conversation
[Charles - A representative has joined the session.]
Charles: Thank you for visiting myWireless at ATT.com/wireless. My name is Charles.
Shekhar: hi "Charles"
Charles: How may I help you?
Shekhar: i'm currently in London and when i left i had everything on my account setup to make call internationally and to have my phone work here, and it doesn't...
Shekhar: my phone supports everything (i've used the same one with a t-mobile account before) and i was assured it would work...
Charles: I apologize but you will have to call Customer Service at 001 916 843 4685 (an international, free call from your wireless device) for assistance with that.
Shekhar: yeah but i don't have access to a phone
Shekhar: ...because i'm not able to use mine and there isn't one here....
Charles: I'm sorry but that is the department you would need to speak with.
Shekhar: wait, am I missing something, aren’t you supposed to be customer service?
Shekhar: uhhh...so what do i do?
Charles: Call that number when you get to a phone.
Charles: Is there any way I can further assist you today?
Shekhar: well to be honest it’s sorta hard for you to further assist me when you haven’t really helped me yet
Charles: We are always working to improve the AT&T Click to Chat customer service experience. To help us with this effort, please take our short survey. We appreciate and review your feedback; however, we are unable to respond to questions submitted in this survey. If you have an issue that requires assistance, please call Customer Service at 1-800-331-0500.
Shekhar: let me ask you a question, do you really want me to fill out a survey of my service experience?
Charles: Thank you for visiting myWireless at ATT.com/wireless.
[Charles - user has closed this session]